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SHIPPING, CANCELLATION, AND REFUND POLICY

Updated: 17/11/2022 4:02 PM (Malaysian Time)

Cancellation Prior to Shipment

If you cancel your order(s) five (5) days prior the scheduled pickup and/or delivery date, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at [email protected]

However, if the order is cancelled within less than the five-day (5) notice, no refunds will be provided, regardless of the circumstances.

Return Policy

The following are the policies to be eligible for return requests after shipment/ receipt of goods:

  1. All goods sold are non-refundable except (i) Failed Delivery (ii) Wrong Delivery and (iii) Damaged good during delivery.
  1. Due to the perishable nature of our product, we do not accept returns and/or exchange. In the event you are dissatisfied with your purchase, you must contact us within 24 hours from receiving your order.
  1. Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.
  2. We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.

 

REFUND POLICY

The refund process will take within 7-14 working days excluding weekends and public holidays.

Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:

  1. Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 7-14 working days.
  2. Credit card refunds services, refunds will be sent to the card-issuing bank.

Kindly contact your card-issuing bank with regards to the duration of the credit refunds.


SHIPPING POLICY

Shipping Address

We will only ship to addresses a requested address provided during your purchase.

 Please ensure correct addresses and reachable mobile phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.

All re-delivery of goods to you will be charged for an associated shipping charges which will be disclosed upon request for a second delivery attempt.

Change In Shipping Address

If you have any request for change of shipping address, please email us at [email protected] within 24 hours upon your order submission.

If request of change in shipping address is made after 48 hours upon order confirmation, customers will be responsible for any associated shipping charges. 

Shipping Time

A Peculiar Palate Delights products will be delivered to a requested address.

Please be informed that delivery arrangements are made via a third party and charges are applicable, depending on the distance covered between our office and the requested address.

Tracking Number

Once goods is picked up by our shipping partner, the tracking ID for the package will be available. Any communication is to be via email/mobile app/sms.

Confirmation of order and receipt will be communicated via email/mobile app/sms.Proof of purchase, invoice or delivery order will be available.

We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.